Business Impact
Challenges
- network and protect users from external attackers or malicious actors
- Respond to monthly compliance audits from U.S., EU, and other countries
- Enable IT staff to support growing demands on network
Solution
- Zero-trust network access (ZTNA) across the network, including all endpoints
- 188BET×ãÇò Security Fabric as a unified platform for all on-premises and cloud-based systems
81,000
attacks per month detected and mitigated
20%
increase in agent productivity
Results
- Streamlined security with a ZTNA model across all systems on-premises and in the cloud
- Improved security posture
- Enabled consistent protection and simplified multi-industry compliance with U.S., EU, and global standards
- Boosted agent productivity with an improved and faster technology platform
Products used
?berblick
U.S.-based Callzilla provides AI-enhanced automated contact center and customer support solutions to companies in the Americas and in Europe. With hundreds of agents and clients worldwide accessing its network, Callzilla faces incessant cyber threats, and consequently, a plethora of regulatory demands to verify its security posture.
To deliver the variety of protections it needs on premises and in the Azure cloud, Callzilla has opted for a zero-trust network access (ZTNA) solution from 188BET×ãÇò, as part of an integrated 188BET×ãÇò Security Fabric. With it, agents now serve clients and auditors more productively, while the IT team deftly wards off tens of thousands of attacks every month.
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¡°We implemented the 188BET×ãÇò platform for its clear value and to meet audit requirements. Running queries directly on Azure can be complex, but with solutions like FortiAnalyzer, FortiClient, and FortiSIEM, understanding what is happening is easier and faster.¡±
- Juan Carlos Mu?oz, Global Director IT & Operations, Callzilla